Privacy policy – personal data protection | Kamsol

Privacy Policy

The processing of your personal data should be lawful, fair and transparent, therefore we would like to inform you and ask you to ознакомиться why and on what basis we process personal data, including informing you of your rights related to personal data processing and how to exercise them. This is one of the elements of implementing the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC, commonly referred to as the General Data Protection Regulation (“GDPR”). 

1. Personal data administrator of kamsol.pl store customers.

The administrator of personal data of customers of the kamsol.pl store within the meaning of the Personal Data Protection Act is Kamsol Paweł Plata, with its registered office in Śledziejowice 220, 32-020 Wieliczka, entered into the Central Register and Information on Economic Activity of the Republic of Poland, NIP: 6831229719, REGON: 351134600.

2. Scope and purpose of data processing.

2.1 Personal data of customers and website users are processed by us for the purpose of operating the kamsol.pl store:

• providing sales services available through it,
• handling the registration process, i.e. creating a Customer Account and logging into it,
• possible claims handling,
• sending newsletters, commercial offers and information about news and promotions via email,
• clarifying cases of unauthorized use of electronic services,
• ensuring proper functioning of the store,
• concluding and performing sales contracts (including delivery) and handling complaints.

2.2 The purpose of processing data is to conclude and perform a contract or take steps prior to concluding a contract, including: sale of goods or services, after-sales service, provision of electronic services such as newsletters, account handling, loyalty programs, opinions and reviews, handling inquiries and ongoing contact. The legal basis is Article 6(1)(b) GDPR. Additionally, data is processed to comply with legal obligations (Article 6(1)(c) GDPR), including issuing invoices, accounting and complaint handling.

We also process personal data based on legitimate interest (Article 6(1)(f) GDPR):

• direct marketing of products and services,
• improving quality through feedback and satisfaction analysis,
• support of payment, credit or insurance services,
• website activity monitoring and optimization,
• handling inquiries not related to contracts,
• fraud prevention and legal claims,
• protection of property and safety (monitoring),
• analysis, statistics and archiving.

If consent is given, it constitutes the legal basis (Article 6(1)(a) GDPR) and may be withdrawn at any time.

3. Data collected during registration

Customers may browse the store without registration. When registering, name and email address are required. Orders may also be placed without registration.

4. Data collected during purchase

When placing an order, customers provide: name, phone, email, delivery address and payment details. Additional data (e.g. VAT number) may be required for invoicing.

5. Automatically collected data

5.1 Data such as IP address, browser type and operating system may be collected via tools like Google Analytics.

5.2 Google Analytics uses cookies to analyze website usage. Data may be transferred to Google servers in the USA.

6. Stored data and newsletter

6.1 Contact data may be used for communication purposes only.

6.2 Newsletter is sent only with consent and may be unsubscribed at any time.

7. Data usage

7.1 Data is used only for order fulfillment.

7.2 Data may be shared with couriers for delivery.

7.3 Payment data is securely processed.

7.4 Data may be disclosed to authorities if required by law.

8. Contact

Company contact: Kamsol Paweł Plata, Śledziejowice 220, 32-020 Wieliczka, email: biuro@kamsol.pl