Withdrawal from contract – returns policy | Kamsol

🔁 RIGHT OF WITHDRAWAL

👤 A Buyer acting as a Consumer has the right to withdraw from the contract within 14 days without giving any reason.
⏱️ The withdrawal period expires after 14 days from the day on which you acquire physical possession of the goods or when a third party indicated by you acquires possession of the goods.

📨 To exercise the right of withdrawal, you must inform us (KamSol online store, Śledziejowice 220, 32-020 Wieliczka, e-mail: sklep@kamsol.pl) of your decision by means of a clear statement (e.g. letter, fax or e-mail).

✅ To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period has expired.

💰 EFFECTS OF WITHDRAWAL

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery), no later than 14 days from the day we are informed of your decision.
🔄 The refund will be made using the same means of payment as used in the initial transaction, unless you expressly agree otherwise, at no extra cost.

🤝 DISPUTES – HOW TO AVOID THEM

We always strive for customer satisfaction ❤️. If the parcel is not delivered within 7 days from payment or cash-on-delivery confirmation, please contact us.
📦 We will immediately provide shipment details and dispatch date.

🌱 Your satisfaction and long-term cooperation are important to us.

⚖️ We declare that our regulations comply with applicable legal provisions.